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Window Web Hosting FAQ
Is my web-page accessible 24 hours a day, 7 days a week?
You have unlimited access via FTP or FrontPage 24-hours a day. As such,
you can create and maintain your web pages on your own computer and
upload files to your web site at your leisure.
- Can I have another domain names pointing to my domain?
Yes, for a one time $49.00 setup fee for each additional domain we can
mirror your main web pages and mail system. This is a great way to expand
the marketing of your present business.
- What is the hardware you use?
We try to always use the latest hardware innovations, currently all
domains are being hosted on dual Pentium IIII MHz 2GHZ with 1GB of RAM.
The operating system is Redhat and NT2000 and the web server - Apache.
- What is your connection to the internet?
The servers are connected via a redundant T3 connection to the east
and west coast Network Access Point. That guarantees fast and reliable
access to your web-page from virtually anywhere in the world. This connection
to the internet and the state-of-the-art servers make it possible for
us to guarantee the unique 99.9% uptime for the servers and your web-page.
- What does ’Virtual Domain' mean?
A Virtual Domain means having your own domain name (http://www.your-name.com)
without having to install expensive server hardware and software. With
a Virtual Domain, you utilize our server's storage space, however, you
are still professionally represented via your own personal Internet
web address domain name (www.your-name.com) and by your own personal
e-mail address domain name (you@your-name.com).
- Do you provide technical support?
Yes. We encourage our customers in need of assistance to send e-mail
to support@rwg.biz with questions or concerns about their web site or
call our Support No. 1-888-398-4703. However, we provide technical support
only, we cannot provide help with HTML syntax or CGI programming problems.
Tech support is done 5 days a week.
- I already have web-page hosted elsewhere. Can I move to 101AddUrl?
Yes, just be sure to specify that you are requesting a transfer and
NOT a new domain. You should keep the service with your current provider
while waiting for InterNIC to complete the transfer process. We will
provide you with a temporary IP address so you can mirror the site on
our server. All e-mail and web pages will still be accessed from your
current site. When InterNIC announces the completion of the transfer
there is a 72 hour propagation period where visitors could go to either
site. At the end of the 72 hours you should contact your previous host
to have them delete the old domain from their records and update their
DNS record. If you use this same provider for your Internet access you
will not be able to access your domain site until they update their
DNS. When we file a modification, one of the current listed contacts
must ok the move. InterNIC will send an email that you must ok to have
the redirection of your domain completed. If the contact email on your
domain has changed from the time you originally registered it, you will
need to fax a authorization to complete the process using a tracking
number we will provide upon request.
- How I can look up my web server usage-reports?
All you have to do to access the page is type in your domain name, then:
/usage-reports/index.php.
Example: http://yourwebsite.com/usage-reports/index.php
A quick description is as follows:
hits: what's loading when you go to your webpage (html
is one, each image is one, etc.)
files: how many files are loaded when you go to your
webpage
pages: how many pages that users are going to
visits: how many times your site is being visited
sites: how many people are clicking on your link from
search engines or another site to get to your website
kbytes: amount of traffic generated from user.
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